Refund policy

Order Cancellation & Refunds

If you need to cancel your order, please contact us as soon as possible at sales@samaudiosg.com.

  • Cancellation Fee: A cancellation fee of approximately 4% to 8% may apply. This transaction charge is by intermediaries.
  • Refund Amount: SAM Audio will refund the full amount paid, minus any intermediary fees.
  • Approval Required: All cancellation requests are subject to SAM audio’s sole discretion and may not be guaranteed once the order is processed or shipped.

Return Policy

We offer a 3-day return window from the date your order is delivered.

Eligibility Criteria

To qualify for a return:

  • The item must be sealed, unopened, unused, and in its original packaging
  • All tags and labels must be intact
  • A valid receipt or proof of purchase is required

Important Notes

  • Change-of-mind returns are only available for local orders and require approval from SAM Audio. If approved, the value will be refunded as store credit.
  • Overseas orders are not eligible for change-of-mind returns.
  • Used, opened, or altered items cannot be returned or exchanged
  • Customers are responsible for return shipping fees and any administrative costs incurred
  • Unauthorized returns (sent without our prior approval) will not be accepted
  • Returns are subjected to approval by SAM audio. Approved returns will be in the form of store credits and not cash refunds.
  • We reserve the right to decline returns that do not meet the above conditions

To request a return, email us at sales@samaudiosg.com. If accepted, we will provide return instructions.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.
If you receive a defective, damaged, or incorrect item, contact us at sales@samaudiosg.com within 3 days of delivery so we can evaluate and resolve the issue promptly.

Non-Returnable Items

Some items are not eligible for return, exchange, refunds under any circumstances:

  • Custom, special orders or personalized items
  • Hazardous materials (e.g. flammable liquids or gases)
  • Accessories such as but not limited to, eartips, cases etc (opened or unopened)
  • Sale items or gift cards

If unsure, contact us before placing your order.

Exchanges

We do not process direct exchanges.
If you would like to get a different item, please:

  1. Request a return (if eligible), and
  2. Place a new order for the desired item.

Refunds

Once we receive and inspect your return:

  • We’ll notify you whether the refund is approved
  • Approved refunds will be issued to your original payment method
  • Processing times may vary depending on your bank or credit card provider
  • A cancellation fee of approximately 4% to 8% may apply. This transaction charge is by intermediaries.
  • SAM Audio will refund the full amount paid, minus any intermediary fees.
  • All cancellation requests are subject to SAM audio’s sole discretion and may not be guaranteed once the order is processed or shipped.

Warranty

Warranty covers manufacturing defects only.
It does not cover the following:

  • Accidental damage, misuse, water exposure, or improper handling
  • Unauthorized repairs, modifications, or dismantling
  • Improper installation or failure to follow product instructions
  • Normal wear and tear, including cosmetic damage (e.g. discoloration)
  • Use of the product for commercial or non-personal purposes
  • Damage caused by poor weather or natural disasters
  • Items lost, stolen, or misplaced
  • Products obtained from giveaways or marked as prize items
  • Items not purchased from SAM audio
  • Items purchased from a third party or unauthorized seller

Bring the purchase records and full set with the box for us to process the warranty.

If you're unsure whether your product qualifies for warranty support, please contact us before making a claim.

Need Help?

For any questions about your order, return, refund, or warranty, contact us at:
📧 sales@samaudiosg.com

We’re here to help you make informed decisions and enjoy peace of mind with your purchase.